Frequently Asked Questions
Is ROUTE 66 Maps compatible only with China Unicom SIM cards?
No, ROUTE 66 Maps can be installed on any device, but only China Unicom customers will benefit from 3 days free trial license for China Drive and walk. Only China Unicom customers can purchase licenses at promotional prices from their mobile devices. If you do not use a China Unicom SIM card with your mobile device, you can still purchase ROUTE 66 licenses using your credit card.
What if I use a China Unicom sim card that was issued outside Shanghai?
The ROUTE 66 Content Store with phone billing is currently only available for customers of Shanghai Unicom. If you would like to buy a navigation license but are not a customer of Shanghai Unicom, please contact the ROUTE 66 support desk for an immediate solution.
My mobile device does not have a built-in GPS receiver, can I still use ROUTE 66 Maps?
Yes, you can use ROUTE 66 Maps on most Symbian S60 devices and Windows Mobile devices. If your mobile device does not have a built-in GPS receiver, you can connect to an external GPS receiver via Bluetooth.
How does ROUTE 66 Maps function in online mode?
You can use ROUTE 66 Maps in online mode only if you have a network connection. After you have installed ROUTE 66 Maps on your device, you need to access the maps stored on the server. If you use ROUTE 66 Maps in online mode, the software will automatically download the map tiles you need to your mobile device. ROUTE 66 Maps will store the data you have already downloaded, so that you never have to download the same information twice. This will minimize your network charges.
How can I cancel my subscription?
Send a command SMS to 10655899.
Command to cancel "Monthly subscription Drive and walk China": xcndw1m.
Command to cancel "Yearly subscription Drive and walk China": xcndw1y.
Cancelations will come into effect at the start of the next monthly/yearly billing period.
Why my mobile phone can not get a proper GPS fix?
The GPS signal depends on the weather conditions as well as on your position (indoors, urban canyons, foliage environments). It also depends on how many satellites there are in the area. Some car windows that have athermic (or UV-coated) windscreens may also affect the signal strength.
How much does it take to get a GPS fix?
Depending on the strength of the GPS signal, the time needed to get a GPS fix varies from a few seconds to a few minutes. The quality of the GPS fix may vary according to the factors enumerated in the previous answer.
Is your question not answered here?
Frequently Asked Questions are constantly updated. Please visit us again, call 4008202129 or send an e-mail to support@cn.66.com
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